GLOBO

<p>You will receive a confirmation email a few minutes after completing your transaction. Be sure to check your junk mail in case the confirmation is there. If you still haven&apos;t received anything within 24 hours of the transaction, write to us, and we will find a solution to resolve the situation.</p>

<p>Vous recevrez un courriel de confirmation quelques minutes apr&egrave;s avoir compl&eacute;t&eacute; la transaction. Assurez-vous de regarder dans vos courriels ind&eacute;sirables au cas o&ugrave; la confirmation s&#39;y trouverait. Si vous n&#39;avez toujours rien re&ccedil;u dans les 24 heures suivant la transaction, &eacute;crivez-nous et nous trouverons une solution pour rem&eacute;dier &agrave; la situation.</p>

Comment puis-je savoir si ma commande a été soumise avec succès ?

Orders & Payments

Comment puis-je protéger mes chaussures?

Comment puis-je trouver le produit Globo que je recherche?

How can I find styles available in my size?

What types of materials do you use for your products?

What ingredients are in your shoe care products?

Products and Care

Shoe Size Guide

Are all models offered in half-sizes?

Sizing

How do I create an account?

Why should I create an account?

How do I update my account information?

How do I reset my password?

My Account

GLOBO Gift Cards

Is it possible to order a gift card online?

How can I check the balance on my GLOBO gift card?

How do I use a GLOBO gift card?

Gift Cards

How do I find the nearest Globo?

Quelles sont vos heures d'ouverture?

I bought an item in a store. Where can I return it?

Can I place an order in store?

Who can I contact to talk about an in-store experience?

GLOBO Stores

What payment methods do you accept?

How can I use my promotional code?

Can I place an international order?

How can I know if my order was submitted successfully?

Can I add items to an existing order?

I accidentally entered an incorrect shipping address when placing my order. What do I do?

How do I cancel an order?

What is Sezzle?

How do I sign up for Sezzle?

How does Sezzle work?

Why can't I order an item online?

Order Tracking

Shipping & Order Tracking

I just received an email with my tracking number, and it says my order has already been delivered. How is that possible?

Where do you offer delivery service?

Do you offer worldwide shipping?

What delivery service do you use?

I ordered several items. Will I receive them separately?

Return Policy

How do I return an order?

Can I return my order in store?

Which carriers can I use for my return?

Will I have to pay to return my order?

How long will it take to receive my refund?

Can I exchange an item purchased online?

Returns

Program Information

Earning points

Récompenses

Additional benefits for members

GLOBO Privileges

How can I know if my order was submitted successfully?Updated 19 hours ago