GLOBO

It&apos;s easy: simply click on &quot;Forgot your password&quot; on the My Account home page. We will email you with a link to reset your password.Didn&apos;t receive an email yet? You may need to reactivate your account following a system upgrade. Links were sent to rejoin GLOBO Privileges in March 2025. Otherwise, do not hesitate to contact us.

Rien de plus facile : cliquez simplement sur &laquo; Mot de passe oubli&eacute; &raquo; sur la page d&rsquo;accueil &laquo; Mon compte &raquo;. Nous allons vous envoyer un courriel contenant un lien afin de r&eacute;initialiser votre mot de passe.

Comment puis-je réinitialiser mon mot de passe?

My Account

Comment puis-je protéger mes chaussures?

Comment puis-je trouver le produit Globo que je recherche?

How can I find styles available in my size?

What types of materials do you use for your products?

What ingredients are in your shoe care products?

Products and Care

Shoe Size Guide

Are all models offered in half-sizes?

Sizing

How do I create an account?

Why should I create an account?

How do I update my account information?

How do I reset my password?

GLOBO Gift Cards

Is it possible to order a gift card online?

How can I check the balance on my GLOBO gift card?

How do I use a GLOBO gift card?

Gift Cards

How do I find the nearest Globo?

Quelles sont vos heures d'ouverture?

I bought an item in a store. Where can I return it?

Can I place an order in store?

Who can I contact to talk about an in-store experience?

GLOBO Stores

What payment methods do you accept?

How can I use my promotional code?

Can I place an international order?

How can I know if my order was submitted successfully?

Can I add items to an existing order?

I accidentally entered an incorrect shipping address when placing my order. What do I do?

How do I cancel an order?

What is Klarna?

What is Sezzle?

How does Sezzle work?

How do I sign up for Sezzle?

Why can't I order an item online?

Order Tracking

Orders & Payments

Shipping & Order Tracking

I just received an email with my tracking number, and it says my order has already been delivered. How is that possible?

Where do you offer delivery service?

Do you offer worldwide shipping?

What delivery service do you use?

I ordered several items. Will I receive them separately?

Return Policy

How do I return an order?

Can I return my order in store?

Which carriers can I use for my return?

Will I have to pay to return my order?

How long will it take to receive my refund?

Can I exchange an item purchased online?

Returns

Program Information

Earning points

Récompenses

Additional benefits for members

GLOBO Privileges

How do I reset my password?Updated 7 days ago