GLOBO

Orders may be changed until they have been fulfilled and shipped.If you have entered an incorrect shipping address, please contact us immediately.

Malheureusement, une fois que la commande est soumise, nous ne pouvons pas modifier une adresse.

J'ai accidentellement indiqué une adresse de livraison incorrecte en passant ma commande. Que faire?

Orders & Payments

How can I protect my shoes?

Comment puis-je trouver le produit Globo que je recherche?

How can I find styles available in my size?

What types of materials do you use for your products?

What ingredients are in your shoe care products?

Products and Care

Shoe Size Guide

Are all models offered in half-sizes?

Sizing

How do I create an account?

Why should I create an account?

How do I update my account information?

How do I reset my password?

My Account

GLOBO Gift Cards

Is it possible to order a gift card online?

How can I check the balance on my GLOBO gift card?

How do I use a GLOBO gift card?

Gift Cards

How do I find the nearest Globo?

Quelles sont vos heures d'ouverture?

I bought an item in a store. Where can I return it?

Can I place an order in store?

Who can I contact to talk about an in-store experience?

GLOBO Stores

What payment methods do you accept?

How can I use my promotional code?

Can I place an international order?

How can I know if my order was submitted successfully?

Can I add items to an existing order?

I accidentally entered an incorrect shipping address when placing my order. What do I do?

How do I cancel an order?

What is Klarna?

What is Sezzle?

How does Sezzle work?

How do I sign up for Sezzle?

Why can't I order an item online?

Order Tracking

Shipping & Order Tracking

I just received an email with my tracking number, and it says my order has already been delivered. How is that possible?

Where do you offer delivery service?

Do you offer worldwide shipping?

What delivery service do you use?

I ordered several items. Will I receive them separately?

Return Policy

How do I return an order?

Can I return my order in store?

Which carriers can I use for my return?

Will I have to pay to return my order?

How long will it take to receive my refund?

Can I exchange an item purchased online?

Returns

Program Information

Earning points

Récompenses

Additional benefits for members

GLOBO Privileges

I accidentally entered an incorrect shipping address when placing my order. What do I do?Updated 4 months ago