We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code in your account.

We&apos;ll send you email updates at just about every step of your order&apos;s journey. You can also track it by providing your order number and postal code in your account.

Track my order

globoshoes

How do I protect my shoes?

What are your size conversions?

How can I find an Globo product that I am looking for?

How can I locate styles available in my size?

Do all styles come in half sizes?

What material do you use for you products?

What are the ingredients in your shoe care products?

Product and Care

Contact Us

Sizing

All sizes

How do I create an account?

How do I update my account information?

How can I reset my password?

My Account

Gift Card

Can I order a Gift Card online?

How can I check the balance of my Globo Gift Card?

How can I redeem my Globo Gift Card?

How can I find my nearest Globo store?

What are you store hours?

I purchased something in-store, where can I return it?

Can I place an order in-store?

Who can I contact to discuss an in-store experience?

Globo Stores

Which methods of payment are accepted?

How do I use my Promotional code?

Can I place an international order?

How will I know if my order has been placed successfully?

Can I add items to an existing order?

I accidentally placed my order with incorrect shipping address. What should I do?

I accidentally placed my order with standard shipping but I need to receive my order sooner. What should I do?

How can I cancel an order?

What is Sezzle?

How do I sign up for Sezzle?

How does Sezzle work?

Ordering & Payment

Shipping and tracking

My tracking number shows as delivered but I haven't received my order. What should I do?

Where do you ship?

Do you ship internationally?

What courier do you use?

I ordered multiple items. Will I receive them separately?

Shipping & Tracking

Return Policy

How can I return my order?

Can I return my order in store?

Which couriers can I use for my return?

Do I need to pay to return my order?

How long will it take for me to receive my refund?

Can I exchange an item I purchased online?

Returns

General information

Earning Points

Rewards

Additional Member Benefits

Globo Rewards Program

How do I cancel my membership/subscription?