GLOBO

<p>If the status of your order says the package has been delivered but you haven&apos;t received it, make sure to check around your residence as well as with your neighbours or other members of your household. If you weren&apos;t around at the time of delivery, the package was probably left in a safe place (for example, at a specific pickup point). If you still can&apos;t locate your package, please wait 48 business hours after delivery before chatting with us and we will be happy to help.</p>

<p>Si le statut de votre commande indique que le colis a &eacute;t&eacute; livr&eacute;, mais que vous ne l&#39;avez pas re&ccedil;u, assurez-vous de v&eacute;rifier autour de votre r&eacute;sidence ainsi qu&rsquo;aupr&egrave;s de vos voisins ou des autres membres de votre foyer. Si vous n&#39;&eacute;tiez pas autour au moment de la livraison, le paquet a probablement &eacute;t&eacute; d&eacute;pos&eacute; en lieu s&ucirc;r (par exemple, dans un point de cueillette sp&eacute;cifique). Si vous ne parvenez toujours pas &agrave; localiser votre colis, veuillez attendre 48 heures ouvrables apr&egrave;s la livraison pour nous clavarder, et nous serons heureux de vous aider.</p>

Je viens tout juste de recevoir un courriel incluant mon numéro de suivi, et celui-ci indique que ma commande a déjà été livrée. Comment cela est-il possible?

Shipping & Order Tracking

Comment puis-je protéger mes chaussures?

Comment puis-je trouver le produit Globo que je recherche?

How can I find styles available in my size?

What types of materials do you use for your products?

What ingredients are in your shoe care products?

Products and Care

Shoe Size Guide

Are all models offered in half-sizes?

Sizing

How do I create an account?

Why should I create an account?

How do I update my account information?

How do I reset my password?

My Account

GLOBO Gift Cards

Is it possible to order a gift card online?

How can I check the balance on my GLOBO gift card?

How do I use a GLOBO gift card?

Gift Cards

How do I find the nearest Globo?

Quelles sont vos heures d'ouverture?

I bought an item in a store. Where can I return it?

Can I place an order in store?

Who can I contact to talk about an in-store experience?

GLOBO Stores

What payment methods do you accept?

How can I use my promotional code?

Can I place an international order?

How can I know if my order was submitted successfully?

Can I add items to an existing order?

I accidentally entered an incorrect shipping address when placing my order. What do I do?

How do I cancel an order?

What is Sezzle?

How do I sign up for Sezzle?

How does Sezzle work?

Why can't I order an item online?

Order Tracking

Orders & Payments

I just received an email with my tracking number, and it says my order has already been delivered. How is that possible?

Where do you offer delivery service?

Do you offer worldwide shipping?

What delivery service do you use?

I ordered several items. Will I receive them separately?

Return Policy

How do I return an order?

Can I return my order in store?

Which carriers can I use for my return?

Will I have to pay to return my order?

How long will it take to receive my refund?

Can I exchange an item purchased online?

Returns

Program Information

Earning points

Récompenses

Additional benefits for members

GLOBO Privileges

I just received an email with my tracking number, and it says my order has already been delivered. How is that possible?Updated 13 hours ago