My tracking says my order was delivered, but I didn’t receive itUpdated 9 days ago

If your tracking number shows that your package has been delivered, but you haven’t received it, here are a few things to try:

1. Check around your residence
   Look near your door, porch, garage, mailbox area, or any safe spot where a driver might leave a package.

2. Ask neighbours or anyone in your household
   Someone nearby may have accepted the package on your behalf.

3. Check for a pickup location
   If you weren’t home at the time of delivery, the carrier may have left it in a secure spot or at a designated pickup point.

If you still cannot locate your package, please wait 48 business hours after the marked delivery time. Sometimes carriers mark packages as delivered slightly early.

After 48 business hours, contact us through chat or customer service, and we’ll be happy to help.