If you are not 100% satisfied with your purchase, you may return or exchange eligible, unworn item(s) within 30 days of the purchase or shipping date, with the original receipt or gift receipt and original packaging. GLOBO Rewards members with PLUS o

If you are not 100% satisfied with your purchase, you may return or exchange eligible, unworn item(s) within&#xA0;30 days of the purchase or shipping date, with the original receipt or gift receipt and original packaging. GLOBO Rewards members with PLUS or VIP status may return or exchange eligible items within&#xA0;60 days of the purchase or shipping date, with proof of purchase and the original packaging.Refunds will be credited to the&#xA0;original method of payment.Please allow up to&#xA0;10 business days for your refund to be processed after the return has been received and inspected.Return MethodsIn-Store Returns<ul><li>Items purchased online may be returned or exchanged&#xA0;in-store at no cost</li><li>Please bring the item(s) along with a copy of the order confirmation email within 30 days of purchase</li><li>This option allows for faster processing and immediate assistance</li></ul>Returns by Mail<ul><li>Returns sent by mail are subject to a&#xA0;$4.95 return shipping fee</li><li>This fee will be deducted from the refund once the return is processed</li><li>Original shipping fees paid at checkout are non-refundable</li></ul>Return &amp; Exchange RestrictionsThe following restrictions apply:<ul><li>In the interest of hygiene,&#xA0;earrings, hair accessories, and shoe care products may not be refunded or exchanged at any time</li><li>Items marked as&#xA0;final sale are not eligible for returns or exchanges</li><li>Items purchased from other retailers, including department stores, must be returned to the original retailer and are subject to that retailer&#x2019;s return policy</li><li>Purchases made via&#xA0;Sezzle or PayPal are subject to their respective return policies, which may include processing returns&#xA0;in-store only</li></ul>Warranty &amp; Defective ItemsIf you believe an item is defective, please contact our Customer Service team before returning the product.Defective items are reviewed separately from standard returns and may be eligible for replacement or resolution following assessment.Still Need Help?If something is not quite right with your order, please contact our Customer Service team at<a id="OWA107ad4ed-ec4e-854c-57e4-508d21f01900" title="mailto:support@globoshoes.com" href="mailto:support@globoshoes.com">support@globoshoes.com</a>, or visit one of our stores. We&#x2019;ll be happy to assist you.

Return Policy

You can return online orders free of charge in any GLOBO store or by using our courier service.Purchases made in store can only be returned in store. If your order was paid with PayPal, please note:. Refunds to PayPal are only possible when using our

You can return online orders free of charge in any GLOBO store or&#xA0;by using our courier service. Purchases made in store can only be returned in store.If your order was paid with PayPal, please note:<ul data-start="454" data-end="659"><li data-start="454" data-end="536">Refunds to PayPal are only possible when using our courier return service.</li><li data-start="537" data-end="659">When returning in store, PayPal purchases can be exchanged or refunded to a GLOBO gift card or a debit card.</li></ul><hr data-start="661" data-end="664"><h2 data-start="666" data-end="705" id="return-in-store-free--fastest">Return In Store (Free &amp; Fastest)</h2>To return an online order in person:<ol data-start="745" data-end="959"><li data-start="745" data-end="815">Bring your unworn item and your order confirmation email.</li><li data-start="816" data-end="898">Visit any GLOBO location. Use our Store Locator to find a store near you.</li><li data-start="899" data-end="959">Our team will process the return or exchange on the spot.</li></ol>For split payments (gift card + another payment method): Refunds are applied to the gift card first, and any remaining amount is returned to the other original payment method.<hr data-start="1148" data-end="1151"><h2 data-start="1153" data-end="1186" id="return-by-mail-495-fee">Return by Mail ($4.95 Fee)</h2>If visiting a store isn&#x2019;t convenient, you can return your online order using our courier partner, Canada Post.<h3 data-start="1301" data-end="1340" id="how-to-start-a-mail-in-return">How to start a mail-in return</h3><ol data-start="1341" data-end="1556"><li data-start="1341" data-end="1405">Go to <a href="https://globoshoes-upuwqnlfxxq.gorgias.help/en-US/flows/01KAZ1ANJ9YA6G6V55SSCYSVTV" target="_blank" rel="noopener noreferrer">Manage My Order</a>&#xA0;&gt; More Options &gt; Return My Order.</li><li data-start="1406" data-end="1455">Our team will provide you with a QR Code.</li><li data-start="1406" data-end="1455">Present the QR code at any Canada Post location to return your package.</li></ol><h3 data-start="1558" data-end="1585" id="what-happens-next">What happens next</h3><ul data-start="1586" data-end="1843"><li data-start="1586" data-end="1674">Your item will be returned to us for processing.</li><li data-start="1720" data-end="1843">Once we receive the returned item, your refund&#x2014;minus the $4.95 return fee&#x2014;will be issued within 10 business days.</li></ul><hr data-start="1845" data-end="1848"><h2 data-start="1850" data-end="1879" id="additional-information">Additional Information</h2><ul data-start="1881" data-end="2046"><li data-start="1881" data-end="1922">Shipping fees are non-refundable.</li><li data-start="1923" data-end="1981">In-store purchases must be returned in store only.</li><li data-start="1982" data-end="2046">PayPal refunds are processed only through courier returns.</li></ul>

How do I return an online order?

You’re always welcome to return or exchange an online purchase at any GLOBO store.Please bring:. The item(s) you wish to return. A copy of your order confirmation email. Your return within 30 days of purchase. Our team will be happy to assist you!. Y

You&#x2019;re always welcome to return or exchange an online purchase at any GLOBO store. Please bring:<ul data-start="1239" data-end="1368"><li data-start="1239" data-end="1273">The item(s) you wish to return</li><li data-start="1274" data-end="1321">A copy of your order confirmation email</li><li data-start="1322" data-end="1368">Your return within 30 days of purchase</li></ul>Our team will be happy to assist you! You can start by <a href="https://globoshoes.com/pages/store-locator" target="_blank" rel="noopener noreferrer">finding a store near you</a>.

Can I return my order in store?

Once your return is processed, your refund timeline will depend on your original payment method:

Debit or Credit Card
Refunds usually appear within 2 to 5 business days after processing.
Depending on your financial institution, it may take up to 10

Once your return is processed, your refund timeline will depend on your original payment method:<h3 data-start="452" data-end="480" id="debit-or-credit-card">Debit or Credit Card</h3>Refunds usually appear&#xA0;within 2 to 5 business days after processing. Depending on your financial institution, it may take up to 10 business days to show on your statement.<h3 data-start="664" data-end="678" id="paypal">PayPal</h3>Refunds through PayPal typically appear within 2 to 5 business days after processing.Please note that online returns are only processed once they have arrived in our warehouse. We&#x2019;ll send you an email as soon as your return arrives!

Returns

Return Policy

How do I return an online order?

Can I return my order in store?

How long will it take to receive my refund?