globoshoes logo
globoshoes logo

All articles

Returns

Return Policy

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 30 days of purchase, with the original receipt or gift receipt and packaging. Refunds will be credited to the original method of payment. Please a

How can I return my order?

You may return online orders free via courier or at any Globo store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail; Paypal purchases can be exchan

Can I return my order in store?

Yes you can. To find a store nearest you, simply use our Store Locator"

Which couriers can I use for my return?

You must only return your items with FedEx. If you are not located close to a FedEx location, you may arrange for them to pick it up at your home.

Do I need to pay to return my order?

We offer free shipping on all online returns.

How long will it take for me to receive my refund?

We will notify you by email once your return has been received. If you purchased with a debit or credit card, you will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take

Can I exchange an item I purchased online?

Yes, we offer exchanges for online purchases, but only for the same product in a different size. If the size you need is available, we’ll process the exchange once we receive the original item. If the size is unavailable, you may return the item for