Si vous n’êtes pas satisfait à 100 % de votre achat, vous pouvez échanger ou vous faire rembourser tout article non porté dans son emballage original, et ce, dans les 30 jours suivant votre achat et sur présentation du reçu original ou du reçu...

If you&apos;re not 100% satisfied with your purchase, you can exchange or get a refund on any unworn item in its original packaging within 30 days of your purchase, upon presentation of the original receipt or gift receipt. All refunds will be made using the original method of payment. Please note that it may take up to 10 business days for the refund to appear on your statement. Return and exchange restrictions:-For hygiene reasons, earrings, hair accessories and care products cannot be refunded or exchanged.-Final sale items cannot be refunded or exchanged.-Items purchased from other retailers, including big box stores, must be returned to the store where they were purchased and are subject to the original retailers return policies.-Purchases made with Sezzle or PayPal have their own return policies, which may include processing returns in store only. To return or exchange in store any item purchased online, please bring the items with a copy of the order confirmation email within 60 days of your purchase. Mail-in returns are only accepted for orders placed online. Note that a fee of $4.95 will be deducted from your refund for using our return service.Something wrong with your order? Contact our customer service or visit us in store and we will be happy to help!

Return Policy

Vous pouvez retourner les commandes effectuées en ligne gratuitement dans n'importe quel Globo ou en utilisant un service de messagerie. Les achats et commandes effectués en magasin peuvent être retournés en magasin uniquement. SVP prendre note...

You can return online orders free of charge at any Globo or by using a courier service. Purchases and orders made in store can only be returned in store. Please note that purchases made with PayPal can only be refunded via PayPal if you return through our courier service. If you used PayPal as your method of payment, in store your purchase can be exchanged or refunded to a Globo gift card or to a debit card. To return in storeTo find the store closest to you, use our Store Locator. Simply return unworn, unwashed items to the branch of your choice, and our team members will be happy to help. For purchases made using split payment (that is, combining a gift card and another payment method), the refund will always be applied to the gift card first. Any remaining balance will be refunded according to the other method of payment used originally.Returns onlineTo start your return, simply enter your order number and your postal code at the top right and click Start a return request. Your order will display, then you will be asked to select the items you wish to return. Select the drop-down option that best describes the reason for your return. Then click Submit, and we will email you containing the FedEx label along with detailed instructions on how to proceed.Please note that shipping fees are not refundable.

How do I return an order?

Yes, you can. To find a store near you, simply use our Store List page.

Yes, you can. To find a store near you, simply use our Store List page.

Can I return my order in store?

You must return your items using FedEx. If you are not located near a FedEx drop-off point, you can request that they come pick it up at your home.

You must return your items using FedEx. If you are not located near a FedEx drop-off point, you can request that they come pick it up at your home.

Which carriers can I use for my return?

Notez que des frais de 4,95 $ seront déduits de votre remboursement pour l’utilisation de notre service de retour. Les retours en magasin et les échanges en ligne sont toujours gratuits !

Note that a fee of $4.95 will be deducted from your refund for using our return service. In-store returns and online exchanges are always free!

Will I have to pay to return my order?

Nous vous informerons par courriel une fois que votre retour est reçu par notre centre de distribution. Si l'achat a été effectué avec une carte débit ou une carte de crédit, le remboursement apparaîtra dans les 2 à 5 jours ouvrables suivant la...

We will notify you by email once your return is received by our distribution centre. If the purchase was made with a debit or credit card, the refund will appear within 2 to 5 business days after the date the request was processed. However, depending on your financial institution, it may take up to 10 business days for the refund to appear on your statement. PayPal refunds usually appear within 2 to 5 business days after the date the request was processed.

How long will it take to receive my refund?

Oui, nous offrons des échanges pour les achats en ligne, mais uniquement pour le même produit dans une taille différente. Si la taille souhaitée est disponible, l’échange sera traité dès réception de l’article original. Si la taille n’est pas...

Yes, we offer exchanges for online purchases, but only for the same product in a different size. If the desired size is available, the exchange will be processed as soon as the original item is received. If the size is not available, you can return the item for a refund and place a new order. Click here to start.

Can I exchange an item purchased online?

GLOBO

Returns

Comment puis-je protéger mes chaussures?

Comment puis-je trouver le produit Globo que je recherche?

How can I find styles available in my size?

What types of materials do you use for your products?

What ingredients are in your shoe care products?

Products and Care

Shoe Size Guide

Are all models offered in half-sizes?

Sizing